Refund Policy
Information on exercising the right of withdrawal
1. Standard instructions on withdrawal in the case of purchase of products
Right of withdrawal
You have the right to withdraw from the product purchase contract concluded via the site www.todomodo.org without stating the reasons, within 14 calendar days (“withdrawal period”).
The withdrawal period expires 14 days after:
- A) in the case of an order relating to a single product, the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the product itself;
- B) in the case of a multiple order, or the purchase of multiple products in a single order and delivered separately, the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last product;
- C) in the case of an order relating to the delivery of a product consisting of multiple lots or pieces, the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the last lot or piece.
We remind you that the right of withdrawal is excluded in the case of supply of sealed audio or video recordings (for example a DVD or a music CD) or sealed computer software that have been opened after delivery. The supply of audio or video recordings from which the SIAE stamp has been removed is considered open.
To exercise the right of withdrawal, you must inform us at the following addresses:
AllModowith headquarters inVia dei Fossi 15 red - 50123 -Florence, tel. +390552399110, email: libreria@todomodo.org dellyour decision to withdraw from this contract by means of an explicit declaration (e.g. a letter sent by post or e-mail).
To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from the contract of sale of the product, we will reimburse all payments you have made to us, including delivery costs, without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from the contract of sale of the product. Such reimbursements will be made using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to bear any costs as a consequence of such reimbursement. The reimbursement may be suspended until we have received the goods or until you have demonstrated that you have sent back the products, whichever is earlier.
Please send the products back or deliver them to us at the following address:AllModoVia dei Fossi 15 red - 50123 -Florence,without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract to us.
The deadline is met if you send the products back before the 14-day period has expired.