Information on shipments
We would like to inform you about the shipping options available in our e-commerce and the related liability policies.
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Shipping with Poste Italiane Untracked: If you choose the untracked shipping option with Poste Italiane, we inform you that this service does not provide a tracking number and, therefore, does not allow you to monitor the package during its transport. Due to the untrackable nature of this service, in case of non-delivery, loss or damage of the package, our store cannot be held responsible. We recommend choosing this option only for low-value and non-urgent orders.
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Shipping with Tracked Express Courier: This is the only tracked shipping option offered by our e-commerce. It provides a tracking number to monitor the package throughout the delivery process. In case of any shipping issues, we are available to assist and support the customer in resolving the issue. We strongly recommend choosing this option for orders of significant value or for those that require safe and timely delivery.
We recommend that our customers carefully consider the shipping options before completing their purchase. The choice of shipping method is at the discretion of the customer and, once selected, determines the liability conditions as specified above.